Visitor Policy during COVID-19

View our current Visitor Policy with latest directions for residents, families, next of kin, advocates and other visitors.

Effective from 11 February 2022.

Visitor Policy for Shepparton Villages Residential Homes

Shepparton Villages is working hard to balance the safety of residents with workable visitor arrangements.

As such, visitor numbers to facilities not in lockdown or outbreak have been increased to five visitors per resident, per day, with a maximum of two visitor at a time.

Additionally, Shepparton Villages will provide ONE Rapid Antigen Test to ONE visitor per resident per day. The remaining four visitors must supply their own RAT to be conducted onsite prior to entry and under direction form Door Monitors.

Supply of Rapid Antigen Tests to Shepparton Villages is in short supply and while we are advocating for further supply, this is out of our control. The provision of ONE RAT for one visitor per day is contingent upon supply and subject to change at short notice.

The following is the current visitor policy for all residential sites across Shepparton Villages not in lockdown:

  • Up to five visitors per resident per day (maximum limit of two at a time), with Shepparton Villages providing ONE Rapid Antigen Test (RAT) for ONE nominated visitor, the remaining four visitors must supply their own Rapid Antigen Test (RAT) to be conducted onsite prior to visiting and under direction from Door Monitors. (See red box below.)
  • MUST be pre-booked via Zipline.
  • Weekday visits can occur 9am and 7pm, Monday to Friday
  • Weekend visits, 10am to 4pm Saturday and Sunday
  • Please avoid visiting during mealtimes as visitors are not permitted in the communal dining areas at any times.
  • We encourage all visits to take place in the outdoor gardens and courtyards linked specifically to Campbell Court where possible, weather permitting, OR visits must be conducted in resident rooms
  • Visitors must wear a mask while in residential home precincts, including outdoors areas and courtyards, and must observe hand hygiene and social distancing.

PLEASE NOTE:  Shepparton Villages does not have enough supply of Rapid Antigen Tests (RAT) to provide all visitor RAT screenings, however, ONE RAT will be provided for ONE visitor per day, this will be recorded at entry – all other remaining visitors must provide their own RAT before entering. This is contingent on supply and subject to change at short notice. Please sort this process between family members to avoid any issues upon entry.

We have taken these measures to eliminate as much risk as possible in the hope of avoiding further lockdowns and isolation protocols.

Those unable to access Zipline can call the facility numbers below, between 10am and 4pm, Monday to Friday to make a visitor booking, noting visitor hours are from 9am to 7pm during the week and 10am to 4pm on weekends.

  • Maculata Place: (03) 58 92 4000
  • Hakea Lodge: (03) 58 32 0866
  • Mooroopna Place: (03) 58 20 5500
  • Banksia Lodge: (03) 58 23 9900

PLEASE NOTE: Residents are able to leave care facilities for any reason at any time but must abide by the Department of Health directives of the day and will undergo a Shepparton Villages supplied RAT on return.  If you are unable to enter the facility, please pre-arrange to pick up your loved one where possible by ringing ahead to allow plenty of time for our staff to prepare.

As is always the case should anything change, we will inform you as soon as possible.

Please share this information with your family.

All other general inquires can be made directly with the Care Manager at your facility.

We thank you most sincerely for your patience and understanding over recent weeks, and we are fully aware that the COVID situation in the community is still at critical point, so we urge vigilance on all fronts.