Delivering quality and care

Recognising the importance of a consumer’s sense of self.

At Shepparton Villages, we strive to ensure that our clients are treated with dignity and respect, and are able to maintain their unique identities. We believe in providing our clients with the information they need to make informed choices about their care and services, so that they can live the life they choose.

Our culture of inclusion and respect for consumers means that we prioritise the needs and preferences of our the people in our care at all times.

We support our consumers to exercise choice and independence, and we always respect their privacy. These values are fundamental to our approach to care, and we are committed to upholding them in all that we do.

How we include consumer voices in our planning.

At Shepparton Villages, we believe that collaboration and in partnership are key to providing the highest quality care and services, and we are dedicated to working with consumers every step of the way.

Our approach to assessment and planning is focused on optimising health and wellbeing, and we are committed to ensuring that consumers have access to the resources and support needed to achieve this goal.

Providing personal and clinical care, that is safe and right for you.

Whether we are providing personal care, clinical care, or a combination of both, our focus is always on optimising health and wellbeing.

Our personal care services include supervising or assisting with bathing, showering, personal hygiene, and dressing, as well as providing mobility aids and communication assistance for consumers with impaired hearing, sight, or speech.

Our clinical care services include nursing services such as catheter care and wound management, as well as services aimed at getting consumers back to, or improving, their independence or daily living activities. Additionally, we offer specialised therapy services, such as support for consumers living with cognitive impairment.

Whatever your needs may be, you can trust that our team of dedicated professionals will work tirelessly to provide the highest quality care and services possible.

Enabling consumers to do the things they want to do – services and support for daily living.

Whether it’s helping with daily activities like bathing and dressing, providing nursing services such as wound care or medication management, or offering specialized therapy services like cognitive support, we are committed to promoting our residents’ health and well-being.

We believe that staying active and engaged is critical to maintaining a sense of purpose and meaning in life, and we encourage our residents to participate in the activities that interest them most.

Providing a safe and comfortable service environment, and a sense of belonging for our residents.

We are committed to creating a safe and comfortable environment that promotes independence, function, and enjoyment for residents. We believe that maintaining a sense of autonomy and control over one’s life is essential to a fulfilling and satisfying aging experience, and we work hard to foster an environment that supports this.

Our villages are designed with the needs of residents in mind, with spacious and well-appointed living areas that are easy to navigate and access. We provide a wide range of amenities and services that are designed to promote physical and emotional wellbeing, including daily activities and outings, exercise classes, and social events.

A crucial process to inform continuous improvement.

We gather feedback from residents, family members, and staff members about the care and services being provided.

This feedback is analysed and used to identify areas for improvement and ensure that we are continuously learning and adapting to meet the needs of consumers.

A skilled and qualified workforce, who deliver safe, respectful, and quality care and services.

Our staff pay attention to the specific needs and preferences of each resident and are able to provide personalised care for all individual needs.

In addition to having the necessary skills and qualifications, our staff demonstrate respect, compassion, and empathy toward residents.

A well-run organisation with accountable leadership.

We operate in a transparent and ethical manner, with accountability and responsibility at all levels of the organisation.

We have policies and procedures in place for decision-making, and risk management, as well as regular monitoring and evaluation processes to ensure that we are meeting our goals and objectives.

Our leadership team is committed to the Shepparton Villages mission, and core values, and accountable to stakeholders, including residents, staff members, and regulatory bodies.