Shepparton Retirement Villages is currently accepting visitors to its residential care facilities on a strictly managed basis.
Given the current relapse in COVID-19 cases in Victoria, it is imperative that family and visitors adhere to the policies and practice hygiene and infection control procedures in place.
There is currently no need to book a visit, residential facilities are open from 1.30pm to 4.30pm every day.
Visitors are asked to proceed directly to the resident’s room, not stopping in communal areas and avoid touching surfaces along the way. Once the visit is completed, visitors are asked to exit the most direct route possible.
Unfortunately, we will not be serving afternoon tea to visitors and ask they refrain from using coffee and tea stations.
Please note, doors to facilities will be closed at 4.30pm sharp, regardless of your entry time.
Special circumstances apply to those visiting palliative residents, or on compassionate grounds and as such must be organised by calling the Executive Manager Care Services Sarah Gaunt on 0411877610 or Interim Chief Executive Officer Greg Pullen (03) 58 320 800.
Finally, we have a zero tolerance towards any abuse and harassment of our staff. If you have any concerns at all, please raise these with the Care Manager at the facility you are visiting, or alternatively Executive Manager Care Services Sarah Gaunt, or Interim CEO Greg Pullen on (03) 58 320 800.
Shepparton Villages thanks you for your patience and understanding.
Current as at 4 July 2020.