Visitor Policy during COVID-19

Shepparton Retirement Villages is currently accepting visitors to its residential care facilities on a strictly managed basis.

Given the current relapse in COVID-19 cases in Victoria, it is imperative that family and visitors adhere to the policies and practice hygiene and infection control procedures in place.

There is currently no need to book a visit, residential facilities are open from 1.30pm to 4.30pm every day.

  • Each resident may have one visit a day of up to two people for ONE hour between the 1.30pm and 4.30pm times. The doors will be closed at 4.30pm sharp and all visitors must have left the building by 4.30pm.
  • Families are asked to manage and co-ordinate their visitor numbers and times – if a resident already has 2 visitors in their room, or has had 2 visitors earlier, no additional visitors will be admitted that day. So, it is important to co-ordinate your visits with other family members to avoid being turned away at the door.
  • All visitors will continue to be screened and go through infection control, including temperature recording. Entry will not be permitted to anyone with a temperature over 37.5 degrees or with symptoms of acute respiratory infection. Allow time for this process.
  • All visitors MUST have proof of an up to date flu vaccination – and will be asked for that proof on arrival.
  • No entry to those under 16 years of age, unless given exemption for end of life or compassionate grounds. Contact Sarah Gaunt on 0411 877 610.
  • Visitors will not be permitted if they have had contact with someone with cold like symptoms or COVID-19.
  • Visitors must always practise social distancing and follow staff instructions.

Visitors are asked to proceed directly to the resident’s room, not stopping in communal areas and avoid touching surfaces along the way. Once the visit is completed, visitors are asked to exit the most direct route possible.

Unfortunately, we will not be serving afternoon tea to visitors and ask they refrain from using coffee and tea stations.

Please note, doors to facilities will be closed at 4.30pm sharp, regardless of your entry time.

Special circumstances apply to those visiting palliative residents, or on compassionate grounds and as such must be organised by calling the Executive Manager Care Services Sarah Gaunt on 0411877610 or Interim Chief Executive Officer Greg Pullen (03) 58 320 800.

Finally, we have a zero tolerance towards any abuse and harassment of our staff. If you have any concerns at all, please raise these with the Care Manager at the facility you are visiting, or alternatively Executive Manager Care Services Sarah Gaunt, or Interim CEO Greg Pullen on (03) 58 320 800.

Shepparton Villages thanks you for your patience and understanding.

Current as at 4 July 2020.